Quikscribe

The #1 Digital Dictation and Transcription Software System

Management

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Update Admin Rights of Windows User Account for Quikscribe

Quikscribe softwares should always be run as an Administrator. One of the possible issues that may come up when it's used by a Windows user with limited privilege is error when sending or completing files to the network. In order to check your User Level settings, you can do the following: Go to Start and select Control Panel. Click User Accounts. It will take you to the page where you can see your User Account overview. It should say "Administrator" as shown below. If you're still unable to complete or send files to the network, or as an alternative from getting Admin Rights, you or your IT person can set/edit your permissions to the network folder.  Locate your network folder for Quikscribe. Normally, you can find this in --> Computer --> Network Location section as shown below: Right-click, and select Properties. Go to Security tab. If you already see your name in the Group or usernames list, proceed to step 6. If not, click Edit. Click Add. …

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Search Files

You can search for files based on author name, typist name, matter number, subject, document type, document name, or key dates. Click Search at the top menu. The Search Files window will pop up, as shown below. Select the folder where to search files from by clicking on the button next to Search for files in: Select the folder (or subfolder) to search the files from. Select which typing queue, transcription folder or transcription subfolder) Click Choose this path to select. Tick the box next to Search subfolders if you're also to search from the subfolders of the selected path. Choose whether Match all or Match any from the search criteria you're setting up from Step-8. Set up your search criteria. Select the Status. Select the condition of the date you're selecting in Step-11. Click this calendar icon to show the calendar and select the date. Click More button to add more conditions. Set-up the second search criteria if needed. Click Fewer to …

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Request Technical Support

You may submit your request for Technical Support via our Support page from this link. Alternatively, you can also send it from the software. Displays pop-up panel with entry fields so that you can describe a performance issue with the Quikscribe software.  An image of the support request panel is shown below. Below are steps to send a support request. 1. Click Help and select Request Technical Support. 2.    Leave Existing Issue ID blank unless you are providing information for a prior technical support request.  Enter the ticket number if the request was already assigned a number. 3. Fill in the information for what happens when the issue occurs. 4. Click the pull-down box Severity to select the severity of your issue.  Severity choices are critical, major, normal, minor and enhancement. 5. Click the pull-down Environment to select your work environment.  Environment choices are standalone, office network, remote office network, Citrix, …

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