Here are the places to look for a lost or missing file. Open Quikscribe Recorder. Click the open Audio icon (the open yellow folder). Select each of the following folders or directories and check for the file. - Drafts - Pending - Sent If you locate the file, select the file name to hear the file. If the file was not received by the transcriptionist, open the file and re-send it. …
Troubleshooting
License lost when new user signs on
If the computer is registered properly, but the license goes into demo mode when a new user signs on, you’ll need to set the QSPROFILE environment variable so that Quikscribe will know where to look for the registration details. For a business environment where users share a single computer, it’s necessary to define an environment variable in Windows so that Quikscribe Recorder or Player will behave properly using multiple Quikscribe user profiles with multiple Windows user profiles. Start Windows Control Panel Select System If Windows 7, select Advanced System Settings. If Windows XP, skip to step 4. Select the Advanced tab, then select Environment Variables Under the “System variables” section, select New: Enter “QSPROFILE” for Variable name Enter the network path name for Variable value where the profiles will be stored. Select OK to save the entry, then restart the computer. This setting will work for stations that have QSRecorder or QSPlayer …
Kapersky
Open your Kapersky Anti-Virus and click Settings. Select Additional from the left menu. Click Threats and Exclusions. Click Configure exclusion rules under Exclusions. Click Add button. Click Browse. Select Quikscribe folder and click Select button. – C:\Program Files (x86)\Quikscribe or C:\Program Files\Quikscribe Click Add. Click x to close. …