• Skip to main content
  • Skip to footer

Quikscribe

The #1 Digital Dictation and Transcription Software System

  • Home
  • About
  • Dictation
  • Transcription
  • Enterprise Manager
  • Support
  • Download

Bruce Hause / March 18, 2018

Connection Issues

Created OnMarch 18, 2018
byBruce Hause
You are here:
  • KB Home
  • Portable Recorders
  • Philips Digital Pocket Memo 9600
  • Connection Issues
< Back

Issue: Philips Digital Pocket Memo (DPM) is not recognized by PC or DPM Download program when unit connects with PC

DPM Troubleshooting

Option 1: Plug the DPM docking station (or USB cable) into a different USB port than the one you generally use.

Option 2:

1. Disable Windows AutoPlay feature for your Removable Storage Drives.

Windows XP

1. You may disable Autoplay for the device by right-clicking on My Computer, then select Manage.
2. Select Disk Management, then right-click on the disk drive assigned by Windows for the DPM, and select Properties.
3. Select Autoplay, then disable autoplay by selecting the option to ‘take no action’.
4. Then restart the PC and test the DPM connection.

Windows 7

1. Go to Start and open the Control Panel.

autoplay_1.jpg

2. Click on Hardware and Sound

autoplay_2.jpg

3. Then select Autoplay

autoplay_3.jpg

4. Uncheck Use Autoplay for all media and devices. Then click Save.

autoplay_4.jpg

5. Then restart the PC and test the DPM connection.

Footer

Contact Us

For Immediate service call us at:

Toll Free: 1-800-852-2526 U.S and Canada
Australia: (02) 9098 8499
United Kingdom: 020 3239 2682

Email: sales@DigiDictate.com

About Us

We produce the World’s most advanced digital dictation and digital transcription system specifically designed for the legal industry. We do not make this claim lightly, and we back it with one of the most potent guarantees in the industry.

Learn More

  • Home
  • About
  • Dictation
  • Transcription
  • Enterprise Manager
  • Support
  • Download

Copyright © 2021 · Digital Pro on Genesis Framework · WordPress · Log in

  • Knowledge Base
  • Dictation Topics
  • Download
  • Contact Us