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The #1 Digital Dictation and Transcription Software System

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Troubleshooting

Bruce Hause / March 18, 2018

Vipre

Open your Vipre Antivirus. Click Manage at the top menu. Click Antivirus at the left menu. Click Manage Excluded Items button. Click Add New Location or File button. Click Browse button to open Windows Explorer. Select Quikscribe folder. Click Select Folder button Click x to close. …

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Bruce Hause / March 18, 2018

User Account Control Message

This message normally pops up when you're opening a program as an Administrator like Quikscribe. It's not an error message, but you can change your computer settings to remove this pop up message. Go to Start and select Control Panel. Click User Accounts and Family Safety. Click Change User Account Control Settings. Drag down to Never Notify the option as shown below and click OK. Restart your computer for the changes to take effect. …

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Bruce Hause / March 18, 2018

USB Selective Suspend Disabled

Symptom:  USB device sometimes fails or doesn’t work all the time. Resolution: Disable Selective Suspend setting on USB ports in Windows Power Options Windows 7 * Click Start > Control Panel > Power Options. Click Change plan settings for the selected Power plan. Click Change advanced power settings. Expand USB settings. Expand USB selective suspend setting. Change On battery setting to Disabled.  Click Enabled and a pull-down arrow will display with the options Disabled or Enabled.  Select Disabled. Change Plugged in setting to Disabled.  Click Enabled and a pull-down arrow will display with the options Disabled or Enabled.  Select Disabled. Click OK. Close the Edit Plan Settings window. Windows XP * ** Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor (“regedit”) at your own risk. Click Start. Select Run. Type regedit. …

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